Delivery and delivery
Delivery for purchases over 100 BGN will be free!
Dear customers, orders placed on FRIDAY after 2:00 PM, SATURDAY, SUNDAY and on holidays are PROCESSED the first business day after that. Delivery is according to the size of the shipment for the whole country and is carried out within 1-2 business days. Orders placed on a weekday after 2:00 PM are PROCESSED the next day. You can receive a call from our associate within 24 hours after you have placed an order - does not apply to SATURDAY, SUNDAY and HOLIDAYS.
Main supplier - company "Econt" and company "Speedy" for Sofia and the country.
After an order is placed by a User in the SmartBag.bg online store, a consultant on our site may contact the User if there are any questions regarding the order. In case the ordered model is not in stock, the order may be canceled.
Free delivery nationwide for orders over 100 BGN, within 1-2 business days.
Deliveries are not made on Sundays and public holidays.
Payment on delivery (cash on delivery): upon receipt of the goods, the amount due is paid to the courier.
For companies, payment by bank transfer is possible upon issuance of a pro forma invoice.
Product return conditions
You can use our online contact system here:
Online complaint form or is contact us
Within 14 working days after receiving the product, you have the right to return it in accordance with Art. 55, para. 1 of the Consumer Protection Act (CPA). We will fully refund the amount paid for it in accordance with Art. 55, para. 6 of the Consumer Protection Act.
It is necessary to follow the steps described:
- Send an e-mail to: office@smartbag.bg, indicating the order number and the code(s) of the returned product(s).
- Send the product in the condition in which you received it, without having processed it in any way, together with the product label and packaging. Non-availability of any of the required return items may result in a charge!
Return address:
Sofia, 29 Obikolna Street for courier company Speedy
Econt Sofia Park Office - for a courier company Econt
To Smart Bag Trade Ltd.
tel. number: 0896590154
The costs incurred in returning the purchase are at your expense .
The value of the returned goods can ONLY be refunded by bank transfer. The amount will be refunded within 30 days from the date of return. Please leave your bank account in the return form in the field damage or other or send it to us via one of the communication channels.
*For orders over 100 BGN, delivery is free, in case of a complaint or return of product(s) included in such an order, due to which the value of the items in the order becomes less than 100 BGN, smartbag.bg reserves the right to deduct the cost of regular delivery from the amount for the returned products.
For further information, contact us by email, Skype or phone.
Answers to the most frequently asked questions
Questions and answers.
Can I return an order?
Can I return an order?
Any order can be returned within 14 days from the date of receipt.
You need to fill out the online return form here.
Where can I return my order?
Where can I return my order?
Sofia, 29 Obikolna Street for courier company Speedy
Econt Sofia Park Office - for courier company Econt
To Smart Bag Trade Ltd.
tel. number: 0896590154
Can I exchange a purchased product?
Can I exchange a purchased product?
You can replace
When will I get my money back?
When will I get my money back?
The money is refunded within 30 days via bank transfer. Time is needed because:
1. Each returned product is received by courier within 7 days.
2. Each returned product must be checked by our employee and the information must be transmitted accordingly.
3. Accounting must process all the information and return the amount.